This Policy applies to MYTH subscription payments processed by Paddle, our Merchant of Record. It should be read with the purchase details shown at checkout, MYTH’s Terms & Conditions and Paddle’s buyer terms. The Free plan has no payment to refund.
Nothing here reduces mandatory consumer rights. Where applicable law or a purchase agreement gives you stronger rights, those rights take precedence. MYTH’s initial-purchase refund commitment below is separate from any statutory withdrawal right.
You are entitled to a full refund if you request it within 14 calendar days of your initial MYTH subscription purchase. Email myth.team.ai@gmail.com within that period. Use the transaction date shown on your receipt to identify the charge concerned.
You do not need to cancel first in order to contact us about a refund. To stop an upcoming renewal while a request is being handled, also cancel through account billing and retain the cancellation confirmation.
If you want a refund for a renewal, contact us within 14 calendar days of that charge. We review renewal requests and process eligible refunds with Paddle. A renewal request is not automatically the same entitlement as the initial-purchase guarantee.
Tell us if a charge appears duplicated, incorrect or unauthorised, or if the service was not supplied as described. Applicable consumer protections still apply. Do not wait for the next billing date to raise a disputed charge.
Email myth.team.ai@gmail.com with the information below. A brief explanation helps us resolve the issue, especially for a renewal or payment error. We aim to respond and process eligible requests within three business days; this is separate from the time a bank takes to post a refund.
- The email address associated with your MYTH account and, if different, the email used at checkout.
- The date, amount and currency of the charge.
- The Paddle transaction or receipt reference, if available.
- Which charge you want refunded, especially if there has been more than one payment.
- Any relevant details about a duplicate charge, access problem or cancellation. Never send passwords, API secrets or a full card number.
Paddle processes payments, transaction taxes and approved refunds as Merchant of Record. You can also seek payment assistance through Paddle’s buyer support at paddle.net, including help identifying a charge or locating a receipt.
Paddle’s own refund terms describe statutory and discretionary rights, including differences by country and purchase type. They do not remove a higher level of protection that applies to your purchase. We can help connect a MYTH account issue with the relevant transaction.
Cancel through the website’s account and billing controls before the next renewal. The desktop app opens the website for billing. If you cannot access your account, contact us or use the subscription-management link in your Paddle receipt.
Cancellation normally takes effect at the end of the current paid period, with access continuing until then unless a refund or another requirement changes that. Cancellation and a refund are separate actions. Signing out, uninstalling MYTH, deleting a project or stopping use does not itself cancel billing.
Approved refunds are issued through Paddle to the original payment method. Do not send alternative bank details to arrange a refund. The amount refunded and any transaction-tax adjustment will be reflected in the refund confirmation.
Your payment provider controls when the credit becomes visible. It may take 5–10 business days, and timing can vary. If a confirmed refund has not appeared, contact us or Paddle with the transaction and refund references. Exchange-rate movements or bank charges can affect a local-currency statement.
A refund can end or adjust the paid access associated with the refunded purchase. Your locally saved source code remains yours, subject to third-party licences. Keep your own backups of project files.
AI allowances are service limits rather than a cash balance. Unused allowance cannot be withdrawn or transferred as money. This does not remove your initial-purchase guarantee or any mandatory right to a remedy. Plan-change charges follow the details shown before you confirm the change.
If you do not recognise a charge, first check the receipt and account email, then contact us or Paddle for help identifying it. If you believe your payment account is compromised, also contact your payment provider promptly.
We welcome the opportunity to resolve a problem directly, but nothing in this Policy prevents you using a lawful payment dispute process or exercising consumer rights. We may need to coordinate with Paddle to avoid processing the same refund twice.
Statutory rights can vary by location, including rules for faulty or misdescribed services and withdrawal from some digital purchases. Any checkout consent concerning immediate digital supply is governed by the terms and law that apply to that purchase.
The updated date identifies this Policy version. Changes do not remove mandatory rights or replace the refund terms that applied to an earlier purchase. For help, email the team using the contact link below.